Refund policy

Something arrived damaged or wrong?

If the order you received is damaged, defective, or just not what you ordered, please reach out within 1 week of delivery and we'll do our best to make it right.

It helps a ton if you can send us your order number, a photo of the product and packaging as it arrived to you, and any additional details you can provide. That way we can figure out what happened and get you sorted quickly.

Returns & Exchanges

Due to food safety considerations, we cannot accept physical returns or exchanges once they have left our warehouse.

However, we built Wildtype on real research and the cleanest ingredients we could find, and we genuinely believe in what it does for your body. So if you try it and it's just not working for you, we want to make it right.

Wildtype Guarantee

Here's how our guarantee works, and how a refund happens if you for some reason need one:

Try it out

Our formulas work with your body over time, not overnight. So before you decide it's not for you, use it consistently for at least 3 weeks (21 days). Anything before that just isn't enough time to really know.

While you're at it, jot down some quick notes on how you're using it and what you're noticing — at the 1-week, 2-week, and 3-week marks is perfect. It doesn't need to be fancy. This helps us make sure you used it the right way and helps us actually understand what happened if it didn't work for you.

Not your cup of tea (pun intended)? Here's what to do

If you still are not seeing a difference, once you’ve given the product a full 21 days, you have up to 30 days from your original order date (for 1-month subscriptions and one time purchases, 90 days for 3-month subscriptions) or until your subscription renews—whichever of these happens first—to reach out and email us at support@drinkwildtype.com with:

Your order number
What you were hoping it would help with
The notes you took along the way
What actually happened / how you felt

If it's approved, we'll refund you automatically to whatever card you used, usually within about 10 business days. Sometimes banks are just slow about actually posting it, so give it a bit — if it's been more than 15 business days since we approved it and you still don't see it, let us know and we'll chase it down.

This guarantee is for your first order only, and it's a one-time thing — one refund per customer, per household, per product. Claims submitted prior to 21 days after the date of purchase will lose eligibility for the guarantee. It's meant for you to feel confident in trying our products. If you've already purchased this product before, this guarantee won't cover your subsequent orders. And to keep things fair for everyone, we do reserve the right to limit, deny, or say no to a refund request if we suspect abuse, fraud, or if the steps above weren't followed.

Need to cancel?

To cancel an order, shoot us an email at support@drinkwildtype.com with your order number, and we'll do our best to pull it before it ships. Reach out to our support team as soon as you can — the sooner you let us know, the better shot we have at catching it in time. That said, once your order is marked as fulfilled, that means it's already been packed and shipped out from our facility, so at that point we're not able to cancel it.

You can cancel your subscription anytime through your self-service portal or by reaching out to us at support@drinkwildtype.com. Just note that once a subscription renewal has been processed, we can't guarantee we'll be able to cancel that order — we'll always do our best, but since we work hard to keep delivery times fast and consistent, orders can move quickly once they're triggered, and there's a chance it may already be on its way out the door before we can catch it.