Refund policy
All Wildtype products are covered by Wildtype Guarantee. We want you to feel confident trying Wildtype, and we're here to help if something isn't right.
Damaged or Defective Items
If your order arrives damaged or defective, please reach out to us as soon as possible after delivery. To help us understand what happened and resolve it quickly, we may ask for:
- Photos of the product and packaging as received
- Photos taken before the product seal is opened or removed
This helps us accurately assess the condition of the item upon arrival. Please note that we do not accept physical returns. Instead, eligible cases will be resolved through a refund or replacement.
Efficacy-Related Concerns
If you are not satisfied with your experience using Wildtype, you may request a refund as long as it meets our Guarantee guidelines.
To give the product enough time to work, we ask that you use it consistently for at least 3 weeks before submitting a request. Please note that only first-time purchases are eligible for efficacy-related refunds.
Refund eligibility window:
- For 3-month deliveries, you have 90 days to try Wildtype risk-free;
- For 1-month deliveries and one-time purchases, you have 30 days.
How to Request a Refund
To start a refund request, please email us at support@drinkwildtype.com. We'll review your request carefully and get back to you as soon as possible. We will notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 days have passed since your refund was approved and you haven't received it yet, please let us know.
